Training Item

Conflict Management and the Workplace

no rank
Resource Type:On-Demand/Downloadable
Training Level:Introductory
Description

  • Understand the definition of different kinds of conflict and positive and negative conflict.
  • Recognize what causes conflict; hot buttons and issues.
  • Develop an understanding of conflict styles and modes.
  • Recognize team conflict and the importance of conflict norms.
  • Establish a procedure for resolving personal conflict.
  • Understand the role of a conflict facilitator.

Recommended Use

The workshop will provide an understanding of workplace conflict and management.

Is Fee?No
Content Areas:
  • Board Composition
  • Board Commitment
  • Board Involvement and Support
  • Volunteers
  • Board Development
  • Agency Governance - Non-Profit
  • HR Management - General Staff Recruiting, Development, and Retention
Provided By:
Lynda Randall
New Level Advisors, LLC
phone: 717-478-1738

Lynda Randall is a partner in New Level Advisors LLC, a consulting company. Her passion is helping to transform workplace cultures through leadership and team work. She is an experienced executive coach. Lynda has extensive experience in developing and implementing programs for non-profit organizations. She has facilitated strategic planning teams, search committees, advisory committees, and has helped organizations create productive, high-energy environments. She has presented workshops on The Five Dysfunctions of a Team; Bullying in the Workplace; Conflict Resolution Skills for Students in College Leadership; and Leadership Principles of Athena Leaders.

Lynda has a Master’s Degree in Education and extensive teaching and training experience in positions including adjunct professor at York College of Pennsylvania, adult trainer at Family Child Resources, and Director of Adult Education at Junior Achievement, where she developed her unique team building workshop.

As a consultant to the J.D. Brown Center for Entrepreneurship at York College, Lynda helped to launch The Women’s Business Center; started the Women’s Business Center Organization, which meets monthly to educate women on best practices in business; the Mentor Network; and has helped to develop a Corporate Board Training Institute.

Lynda has been awarded the 2010 Athena Award for Leadership by the York County Chamber of Commerce; York MS Leadership Class of 2012; Central Penn Business Journal Women of Influence 2012.

Lynda currently serves on the Susan P. Byrnes Health Education Center Board of Directors and Leadership Committee; Strand-Capitol Performing Arts Center Governance Committee; SIFE Board; Athena Committee; Distinguished Young Woman volunteer; Board of Directors of the YWCA; Council of Entrepreneurs, and is a member of the York County Alliance and MASCPA.

Her clients have included: Cultural Alliance of York; York County Community Foundation; Mainline Medical Practice; York College; New Standard Corp.; Health Education Center; and Shippensburg Small Business Development Center. Workshops: Central Penn College; York College; Women’s Network of York; Hanover Chamber of Commerce; PA State Human Resource Annual Meeting. She has delivered programs to: York County Economic Development Corporation, Bank of Hanover, Harley Davidson, Penn State University, Harrisburg School District, West Shore School District Board of Directors, Southeastern School District and Red Lion School District Administration.