Training Item

Preparing for and Solving Tough HR Problems

5 (1 vote)
Resource Type:On-Demand/Downloadable
Training Level:Intermediate

This Human Resources workshop will provide an overview of key issues for Directors, Managers and Office Managers who deal daily with personnel issues.  Whether you’re an experienced Director or a new office manager who must deal with human resource issues, this training will provide information on developing sustainable HR policies and practices within your organization and environment.  There are legal issues and ramifications that every organization should know in order to be compliant with local, state and federal laws and/or regulations.  You will learn the importance of creating handbooks and written policies for employees.  You will also learn the requirements for record retention regarding personnel files.  We will also cover the development and the best way to deliver and conduct performance evaluations to staff members.  A portion of this workshop will also provide best practices for creating documentation for employee files on disciplinary actions and proper ways to terminate an employee that will keep you out of the courtroom


Learning Objectives:


·   Understand legal requirements regarding HR policies and practices


·   Best practices for properly documenting disciplinary actions for your best defense


·   Creating and delivering effective employee performance evaluations for your staff


·   Learn how to prepare and best handle employee terminations and what the legal ramifications could be






Policy and Handbook creation basics – what content you should and should not have in your handbook.  Which policies do you really need?


What information should be kept in Personnel files or other employee files?  How long do you need to retain personnel records?


Why is it important to conduct employee performance evaluations? Why are evaluations great tools for improving performance?


The process of terminating employees the smart and legal way.  Why it's important to document, document, document.

Recommended Use

Suggested attendees would be all those individuals who are responsible for the leadership of organizations such as Directors, Office Managers and Department Managers/Supervisors who handle any human resources functions.

Is Fee?No
Content Areas:
  • Management of Legal and Liability Matters
  • Management Development/Succession Planning
  • HR Management - General Staff Recruiting, Development, and Retention
Provided By:
Vicki Krotzer
Maximum Business Consulting, LLC
phone: 717-487-2371

Victoria Krotzer, PHR, has over 20 years of experience in human resource management.  She received her Professional Certification in Human Resources in 2002.  Vicki has served as the Human Resources Director and Assistant Vice President for several medium to large companies in York County with locations across eight states.  She has experience in overseeing employment law throughout the states of Pennsylvania, Maryland, Delaware, New York, New Jersey, Ohio, Virginia and West Virginia.

Ms. Krotzer served two terms as the Director of the Pennsylvania State Council of the Society of Human Resource Management (SHRM).  She has served on the PA SHRM State Council since 2000 and is the former President of the York, PA SHRM Chapter.  She currently serves on the Human Relations Expertise Panel for the national Society for Human Resource Management in Alexandria, Virginia.

Ms. Krotzer’s vast experience in human resources encompasses employee relations, unemployment, workers’ compensation, handbook and policy writing, training, FMLA, Payroll, recruiting, COBRA administration, benefits program design, negotiation and administration.