Crucial Conversations: Tools for Talking When Stakes are High
gives you the tools to handle life's most difficult and important conversations. You'll learn how to:
*Prepare for high-stakes situations with a proven technique
* Transform anger and hurt feelings into powerful dialogue
* Make it safe to talk about almost anything
* Be persuasive, not abrasive
Master crucial conversations skills at home, at work and at play.
- Board Involvement and Support
- Management Development/Succession Planning
- HR Management - General Staff Recruiting, Development, and Retention
Maximum Business Consulting, LLC
Victoria Krotzer, PHR, has over 20 years of experience in human resource management. She received her Professional Certification in Human Resources in 2002. Vicki has served as the Human Resources Director and Assistant Vice President for several medium to large companies in York County with locations across eight states. She has experience in overseeing employment law throughout the states of Pennsylvania, Maryland, Delaware, New York, New Jersey, Ohio, Virginia and West Virginia.
Ms. Krotzer served two terms as the Director of the Pennsylvania State Council of the Society of Human Resource Management (SHRM). She has served on the PA SHRM State Council since 2000 and is the former President of the York, PA SHRM Chapter. She currently serves on the Human Relations Expertise Panel for the national Society for Human Resource Management in Alexandria, Virginia.
Ms. Krotzer’s vast experience in human resources encompasses employee relations, unemployment, workers’ compensation, handbook and policy writing, training, FMLA, Payroll, recruiting, COBRA administration, benefits program design, negotiation and administration.