Training Item

Working With Difficult People

no rank
Resource Type:Books/CDs/DVDs
Training Level:Reference
Muriel Solomon
Prentice Hall
1990
0-13-957382-8
Description

This desktop reference provides you with all the proven techniques and strategies to create better relationship with the people at work who make your life miserable - putting you in complete control of even the most difficult office situations.
 
You get invaluable advice for handling:
* evaders * bullies * dawdlers
* hotheads * hypocrites * imposers
* instigators * perfectionists * skeptics

and many more....



Recommended Use

Strategies and techniques to get cooperation and respect from difficult co-workers.

Is Fee?Yes
Content Areas:
  • Board Involvement and Support
  • Volunteers
  • Management of Legal and Liability Matters
  • Management Development/Succession Planning
  • HR Management - General Staff Recruiting, Development, and Retention
Recommended By:
Vicki Krotzer
Maximum Business Consulting, LLC
phone: 717-487-2371

Victoria Krotzer, PHR, has over 20 years of experience in human resource management.  She received her Professional Certification in Human Resources in 2002.  Vicki has served as the Human Resources Director and Assistant Vice President for several medium to large companies in York County with locations across eight states.  She has experience in overseeing employment law throughout the states of Pennsylvania, Maryland, Delaware, New York, New Jersey, Ohio, Virginia and West Virginia.

Ms. Krotzer served two terms as the Director of the Pennsylvania State Council of the Society of Human Resource Management (SHRM).  She has served on the PA SHRM State Council since 2000 and is the former President of the York, PA SHRM Chapter.  She currently serves on the Human Relations Expertise Panel for the national Society for Human Resource Management in Alexandria, Virginia.

Ms. Krotzer’s vast experience in human resources encompasses employee relations, unemployment, workers’ compensation, handbook and policy writing, training, FMLA, Payroll, recruiting, COBRA administration, benefits program design, negotiation and administration.