Training Item

Balanced Scorecard for Government and Non-Profit Agencies

no rank
Resource Type:Classroom
Training Level:Introductory
30 mins.
Contact Trainer to Schedule

The Balanced Scorecard, developed by Robert Kaplan and David Norton, has been used for many years in the business world to put strategy at the center of key management processes. In recent years,  non-profit and government agencies have applied the key concepts of the Balanced Scorecard to their management processes, translating strategy into operational terms and making strategy central to operational management.

Managers attending this class will:

  • Be able to describe the four key views of the Balanced Scorecard - Stakeholder, Internal Processes, Employee Learning and Growth, and Financial - and their interelationships.
  • Be able to explain how the Balanced Scorecard can be used to translate strategic goals and initiatives into operational goals, activities and measurements.
  • Practice applying the concepts of the Balanced Scorecard by creating a simple BSC outline for their own organization or for a mock organization of a similar type.

Resources for the class will include presentation materials based on the work of Kaplan and Norton and on the book, " Balanced Scorecard Step-by-Step for Non-Profit and Government Agencies", Paul R. Niven, John Wiley and Sons.

Recommended Use

Is Fee?Yes
Content Areas:
  • Management Development/Succession Planning
  • Operational Planning
  • Public Relations and Marketing
  • Partnership and Alliances - Development and Nurturing
  • Monitoring of Landscape
  • Advocacy and Public Policy
  • Program Relevance and Integration - Growth and Replication
  • New Program Development - Funding Model
  • Goals, Mission, and Vision - Non-Profit
  • HR Management - General Staff Recruiting, Development, and Retention
Trainer Information:
Rich Randall
New Level Advisors, LLC
phone: 717.478.1738

Richard Randall is president of New Level Advisors, LLC,  a management consulting firm focused on strategic planning and execution, operational excellence, change management, leadership and team development. Prior to co-founding New Level Advisors in 2006, Richard held a variety of management and executive positions at ITT Corporation, from Director of Engineering to Vice-President and General Manager of a global manufacturing business with plants across the US and Europe. Richard is a graduate of Penn State University and the ITT Strategic Management Program, administered by Ashridge Business School (UK) and The Duke University Fuqua School of Business. In 2012 he recieved his Lean Six Sigma Black Belt certification from Acuity Institute. Richard's leadership and strategy column, The Whiteboard, appears biweekly in the Central Penn Business Journal. He serves on the boards of the Rose Corporation of Reading, the Penn State Alumni Association, the Susan Byrnes Health Education Center and Olivia's House, a grief counseling center for children and families. He is a member of the Penn State York Engineering and Industry Advisory Council, York County Economic Alliance, Cultural Alliance of York and Downtown York, Inc.