PCCD Office of Victims Services - Capacity Building Portal Training

Crucial Conversations: Tools for Talking When Stakes are High

Books/CDs/DVDs
Reference

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
McGraw-Hill
2002
0-07-140194-6

Crucial Conversations gives you the tools to handle life's most difficult and important conversations.  You'll learn how to:

*Prepare for high-stakes situations with a proven technique
* Transform anger and hurt feelings into powerful dialogue
* Make it safe to talk about almost anything
* Be persuasive, not abrasive


Yes
  • Board Involvement and Support
  • Volunteers
  • Management Development/Succession Planning
  • HR Management - General Staff Recruiting, Development, and Retention

Vicki Krotzer
Maximum Business Consulting, LLC
phone: 717-487-2371

Victoria Krotzer, PHR, has over 20 years of experience in human resource management.  She received her Professional Certification in Human Resources in 2002.  Vicki has served as the Human Resources Director and Assistant Vice President for several medium to large companies in York County with locations across eight states.  She has experience in overseeing employment law throughout the states of Pennsylvania, Maryland, Delaware, New York, New Jersey, Ohio, Virginia and West Virginia.

Ms. Krotzer served two terms as the Director of the Pennsylvania State Council of the Society of Human Resource Management (SHRM).  She has served on the PA SHRM State Council since 2000 and is the former President of the York, PA SHRM Chapter.  She currently serves on the Human Relations Expertise Panel for the national Society for Human Resource Management in Alexandria, Virginia.

Ms. Krotzer’s vast experience in human resources encompasses employee relations, unemployment, workers’ compensation, handbook and policy writing, training, FMLA, Payroll, recruiting, COBRA administration, benefits program design, negotiation and administration.